Investors in People – Continuous Improvement

Strengths & good practices

There is much self review within this company with a wide range of people involved in making the required adjustments such as updates to the Risk Assessments and Scope of Works. There is also a range of external reviews including Investors in People, ISO 9001, HVCA and ACAS with proof of action following recommendations from these activities. There are more specialised groups within HVCA (RAC and REFCOM) where more detailed comparisons and benchmarking are used to support improvements.

Feedback methods used currently include daily discussion, an open door policy and practice for all managers and Directors, Health and Safety Committee input, social events and there is a suggestion box if people wish to use this. A number of improvements have resulted from people’s feedback including the transparency of allocation of out of hours work and improving communications methods.